As part of President Donald Trump’s promise to fix veteran issues, the administration is trying to tackle a common complaint from veterans: the inability to get in touch with someone at the VA who can explain clearly veteran benefits.
Last year, the White House launched a new 24-hour veteran hotline, dedicated to answering any questions veterans may have concerning their benefits.
The White House VA Hotline number is (855) 948-2311.
According to the U.S. Department of Veteran Affairs, “Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year.” More than 60 agents who have had extensive training on VA programs and services staff the hotline. Ninety-three percent of these agents are a Veteran, military family member, caregiver or a survivor.
In addition to answering questions about benefits, hotline employees are trained to conduct immediate warm handoffs for veterans needing crisis care from the Veterans Crisis Line.
The hotline fields calls from veterans who:
- Have questions about benefits
- Are about to be evicted
- Need medical attention
- Want information on VA home loans
- Need psychiatric help
Since launching in June 2017, the hotline has received nearly 120,000 calls, an average of 216 calls per day. Busy days see as many as 1,000 calls.
The new hotline joins nearly 20 phone numbers VA has listed on its website as national hotlines, help lines or call centers. These are in addition to the call centers run by individual VA hospitals and veteran service organizations.
Other VA Hotlines include:
- Health Care: 1-877-222-8387
- Benefits: 1-800-827-1000
- Veterans Crisis Line: 1-800-273-8255
- MyVA311 (other): 1-844-698-2311
For more information on veteran benefits, including health care and education, visit the VA website at www.va.gov